Refund and Returns Policy

1. General Policy

At rarecollect, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, reason for return, and any supporting photos if applicable.

3.2. Shipping the Return

After approval, you will receive a prepaid shipping label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

4.2. Partial Refunds

Partial refunds may be granted for items that are returned damaged, missing accessories, or not in their original condition.

5. Non‑Refundable Items

• Gift cards and store credit.
• Custom or personalized products.
• Items marked as final sale.

6. User Responsibilities

When returning a product, you agree to:

• Provide accurate order information.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is completed.
• Comply with all applicable customs and import regulations for international returns.

7. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: 123 Rarecollect Avenue, City, State, ZIP

8. Legal Disclaimer

rarecollect reserves the right to modify this Refund and Returns Policy at any time without prior notice. The policy does not affect any statutory rights you may have under applicable consumer protection laws.